Privacy Policy

By using our website or our services, you confirm your acceptance of this privacy policy, updated as of [July 8, 2025]. Le Petit Manoir du Casino reserves the right to modify this policy from time to time, and the most recent version will always be available on our website.

COLLECTION OF INFORMATION

At Petit Manoir du Casino, we only collect personal information necessary for the specified purposes. When you make a reservation, we ask you to provide certain personal information such as:

* Your first and last name
* Your email address
* Your residential address
* Your telephone numbers
* The details of your reservation
* Information required during check-in or check-out
* Details of an event you are organizing in our hotel
* Information necessary for payment processing, including credit card numbers (with the exception of the security code)

By providing this information, you consent to Petit Manoir du Casino using it in accordance with this policy. We remind you that it is not secure to transmit your payment information by email, SMS, or on social media. To protect your data, please transmit it only via our secure reservation module, by telephone, or in person.

COLLECTION OF INFORMATION

The information we collect primarily allows us to:

* Identify you and authenticate your account
* Communicate with you regarding your reservation or stay
* Personalize our service according to your preferences
* Finalize and process your transactions
* Send you important information regarding your stay

Secondarily, this information helps us conduct market studies to better respond to the needs of our clientele, improve the effectiveness of our website, and our promotional activities.

When you make a reservation or a purchase, you implicitly consent to your email address being added to our distribution list. You can choose to no longer receive our marketing communications at any time by clicking on the unsubscribe link in our emails or by contacting us directly at info@petitmanoirducasino.ca.

At Petit Manoir du Casino, we are committed to not selling your personal information to third parties and to using it only for the purposes for which it was collected, except in cases where we obtain your explicit consent, in an emergency to protect the life, health, or property of a person, or when the law requires it.

ACCESS TO INFORMATION

You have the right to access your personal information recorded in our files, update it, or delete it if necessary, in accordance with the law. To exercise these rights, please contact our personal information protection officer by email at the following address: info@petitmanoirducasino.ca.

Please note that some information may be stored in backup systems or log files due to technical, financial, or legal constraints, which may prevent the complete deletion of your personal information following a request.

PROTECTION OF INFORMATION

We have implemented physical, electronic, and operational protection measures in accordance with the standards and practices of the hotel industry to prevent loss, theft, unauthorized access, disclosure, or unauthorized use of your personal information. We are also compliant with PCI standards and encrypt personal information, including payment card numbers.

Access to your personal information is limited to employees who need it to perform their duties, and all our employees are trained to respect the confidentiality of your information.

RESERVATIONS AND MODIFICATIONS BY THIRD PARTIES

If a third party attempts to make a reservation on your behalf (family member, friend, or colleague), this third party must provide the same personal information that you would normally provide when booking. Unless otherwise indicated, we consider that this third party has obtained your consent and authorization to provide us with your personal information and make the reservation on your behalf, in accordance with our personal information protection policy.

If a third party has your name, telephone number, address, and reservation number and attempts to modify your reservation, we will provide them with the requested information and allow them to make the modifications, as we consider that you have given them the authorization to do so.

COOKIES AND SOCIAL MEDIA

In order to ensure optimal management of our website and improve navigation, we collect certain standard data from internet log files. This data includes your IP address, the type and language of your browser, access frequency, and referring website addresses. To do this, we use various types of cookies and conversion beacons.

It is important to note that the collected data remains anonymous and will not be disclosed to third parties. This approach aims only to improve the experience on our website. This approach aims only to improve the experience on our website.
Our website also integrates certain functionalities related to social media. These functionalities may collect your IP address, record the pages you visit on our site, and place a cookie to ensure their proper functioning. Your interactions with these functionalities are governed by the privacy policy of the entity that provides them.

PERSONAL INFORMATION PROTECTION OFFICER

For any request related to your personal information, please contact our personal information protection officer:

Simon Vadnais
General Manager
dg@petitmanoirducasino.ca
525, Chemin des Falaises
La Malbaie, QC Canada G5A 2V5
Phone number: 418 665-0000